1. All orders of $50 or more receive free shipping within the United States.
    

2. All orders less than $50 will be charged a flat rate shipping fee of $6.00 within the United States.
    

3. Please note that we generally ship all orders received before 12:00 PM EST on the same day and all orders received after 12:00 PM EST are subjected to ship next day. There may be shipping delays during any holiday season.
    

4. We do not ship on Weekends, so any orders received after 12:00 PM EST Friday will ship on Monday.

 

RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If the item is not damaged we cannot offer multiple returns or tolerate abuse of our 30 day policy. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 
Unfortunately, we cannot accept returns on sale items or gift cards.​

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How to Return an Item In Order To Receive Reimbursement

 

Please put the merchandise to be returned in the box in which it was received, if available.  

 

Include the original packing slip to ensure accurate processing for the item(s) being returned.  

 

Write “RETURN” on the top of the packing slip and specify what items are to be returned from the original order.  

 

Address the Box to:  

Ideal Infusion 

7500 Waterside Peak Dr

Denver, NC 28037

 

Ship using the carrier of your choice. Please note that we do not have the ability to trace your return. Please refer to your carrier of choice for their tracking services.

 

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN.